Shipping Policy
Shipping rates
Shipping costs may vary by item. The shipping charges for your order will be calculated and displayed at checkout.
Processing Time
As soon as we receive your order, we process your item in 2-4 business days, including production time since most of the products are made to order.
Estimated Delivery Time, Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. After receiving your tracking information, your package may take approximately 4-5 days.
(Shipping carriers are experiencing delays due to the COVID-19 pandemic)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at sales@ksgiftsthingsstore.com..
Expedited or Express Shipping
Shipping carriers have recently suspended all service and delivery time guarantees due to current events and worldwide supply chain disruptions. Since we cannot guarantee delivery by any particular date, we currently do not offer express shipping.
Route Shipping Insurance and Lost, Stolen, or Damaged Items
We partner with Route to offer our customers low-cost shipping insurance that covers items lost, stolen, or damaged in transit. If you accept our offer, Route will send you email and/or SMS updates with the progress of your shipment, and you can also download the Route app to get shipping updates. The app and their email provide easy instructions on how to file a claim if anything goes wrong with your shipment. You must file a claim with Route and not with K’s Ecom LLC dba K’s Gifts and Things Store.
If you decline to purchase Route insurance, we cannot accept responsibility for items that were damaged by the shipping carrier. Please file a claim with the shipping carrier for any items that are delivered damaged.
Route shipping insurance protects you against missing, lost or stolen items in transit. K’s Ecom LLC dba K’s Gifts and Things Store is not responsible for missing, lost, or stolen items that have been marked as delivered by the carrier. If you purchased Route, you can file an easy claim for replacement through the Route app or by going to https://claims.route.com. If you did not accept our offer of shipping insurance from Route, you may be able to file a claim with your homeowners or renters insurance. Please contact your local police department to report any items that may have been stolen after delivery. You may also file a claim with the carrier for items that are not found but were marked as delivered by the carrier.
Route insurance is provided to you by Route and not by K’s Ecom, LLC dba K’s Gifts and Things Store.
We depend on the customer to provide us with accurate shipping instructions. Items lost because the customer provided an inaccurate address are the responsibility of the customer, are not covered by insurance, and no refunds will be given.
Customs, Duties and Taxes
K’s Ecom LLC dba K’s Gifts and Things Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Cancellations and modifications
If you need to cancel or modify your order, please contact us within one hour of placing your order by emailing us at sales@ksgiftsthingsstore.com. Otherwise, we may not be able to stop the order from shipping. Orders may not be canceled or modified